This Member Agreement is effective January 1, 2020.
Crowd Security is the neighborhood hub for trusted connections and the exchange of helpful information related to neighborhood criminal activities; we hope that neighbors in Canada will use Crowd Security to build stronger and safer neighborhoods. We use “Crowd Security” here to refer to the Crowd Security websites and our iOS and Android apps (also referred to as our “Services”). We also use “Crowd Security”, “we”, “us” and “our” to refer to the companies operating our Services.
The Services are operated and provided to you by Crowd Security Inc., [address]. The services are currently only available to Canadian residents.
BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT.
Each person is limited to one account per residence, and you may not share your account password with anyone else (even a family member sharing your home) or allow someone else to use your personal account. Specialized accounts (such as Businesses) are allowed to authorize more than one representative of their business or organization to utilize their account password for use in their official capacity.
When you register for Crowd Security you must use your real name, not a pseudonym, except in circumstances that, in Crowd Security’s sole judgment, warrant an exception. Submitting inaccurate registration information, registering if you know you don’t meet our eligibility requirements, or otherwise providing false registration information is a violation of this Agreement and could constitute a crime.
You may not use our Services if: (1) you are not a Canadian resident; (2) you are a registered sex offender or share a household with one; (3) we previously disabled your account for violations of our terms or policies; or (4) you are prohibited from receiving our Services or platform under applicable law. If you are under the age of eighteen (18), you represent that a parent or legal guardian also agrees to this Agreement on your behalf and that you are fully able and competent to enter into this Agreement.
We need your help to enforce these eligibility requirements. If you believe that a member in your neighborhood does not meet these eligibility requirements, you may report your concerns to us via our Help Center. Crowd Security reserves the right to refuse registration to any person or household and to suspend, delete or deactivate your account or limit your privileges at any time, without liability to you.
2. Account types.
Crowd Security offers personal accounts to individual residential members, and special, restricted-functionality accounts to government agencies, such as city offices or police or fire departments, and to businesses, nonprofits, news media, and other organizations. Special accounts agree to additional terms and are limited in the conversations they can see. Special accounts can’t access private messages that do not include them. Please note, not all Crowd Security account types and features are available in all locations.
3. Privacy and preferences.
The Services, including any personalized Services, cannot be provided and the Agreement cannot be performed without Crowd Security processing data about you and other members and visitors. The provision of personalized content and ads is essential to the provision of our Services and a core part of our agreement with you. In particular, in order to provide our Services on a continuous and consistent basis under this Agreement, it is necessary for us to provide and personalize advertising based on your use of Crowd Security, including with information regarding your interests and your on-site and off-site actions.
By default, you will receive notifications from Crowd Security about posts from neighbors and from government agencies. You may also opt in to various topics for which you will then receive notifications. You can change your preferences about receiving messages from government agencies, businesses, or other organizations, and customize your default and opt-in neighborhood notification settings.
4. Content and feedback.
You give us permission to use your name and profile picture, and information about actions you have taken on Crowd Security next to or in connection with content we display in connection with our Services, with no additional compensation to you. For example, we may use your name and profile picture to show your nearby neighbors that you have liked, commented on Crowd Security. We may also post and re-post these likes, comments, recommendations and other interactions, along with your name and profile picture, in different areas of the Services from time to time.
We welcome you to share any feedback, suggestions, or ideas you have about Crowd Security with us, so long as you understand we may have already had the same idea, and you agree that we are free to use any feedback you voluntarily provide with no restriction or obligation (payment or otherwise) to you.
5. Interactions with other members.
5.1. Be a good neighbor.
At Crowd Security, we believe that neighborly behavior is the foundation of healthy communities. This Agreement includes our Community Guidelines on appropriate use of Crowd Security.
5.2. Disputes between members; waiver of claims against Crowd Security.
In the real world and online, neighbors sometimes disagree. If you have a dispute with another Crowd Security member, we hope that you will be able to work it out amicably. However, if you cannot, please understand that Crowd Security is not responsible for the actions of its members; each member is responsible for their own actions and behavior, whether using Crowd Security or chatting over the back fence. Accordingly, to the maximum extent permitted by applicable law, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
6. Neighborhood Leads.
Some members, known as Leads, are provided with additional account features to use to support their neighborhood; they are not Crowd Security employees, representatives, or agents. Crowd Security does not interview, run background checks on, monitor, supervise, or control Crowd Security members, including those who are granted Lead status.
7. Text messaging alerts.
If you use our urgent alert text messaging service, note that the alerts are not intended to replace any primary phone service, such as a traditional landline or mobile phone that may be used to contact emergency services. Crowd Security does not charge for sending text messages, but your carrier may charge you. Alerts sent via SMS may not be delivered if your phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time; furthermore, within a coverage area, factors beyond the control of the user’s wireless carrier may interfere with message delivery, including equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent alerts may not be timely received and that your wireless carrier does not guarantee that alerts will be delivered. By using our urgent alert text messaging service, you agree to adhere to the urgent alert rules.
8. Copyright and DMCA.
If you believe Content on Crowd Security infringes your copyright, you can reach our notification agent at Crowd Security, Inc., [contact].
9. Parental controls.
As the parent or legal guardian, you are responsible for monitoring your child’s access to or use of Crowd Security Services, as well as any communications made or received by your child on or through Crowd Security Services. You are also responsible for the use of your Account by your children or others.
10. Restrictions from our licensors.
Some of the information and services available through Crowd Security are licensed from third parties and covered by these third-party terms and disclosures.
11. Using our mobile app.
If you download and install the Crowd Security app, we give you a limited, revocable, non-transferable license to use it only to access and use Crowd Security on your own behalf through your iOS or Android product; additional terms may apply from the site you download it from (Apple App Store or Google Play store) or the manufacturers of your device or software.
12. Dispute resolution.
If you have a dispute with Crowd Security, you agree to contact us and try to resolve the dispute informally before pursuing other avenues.
This Agreement constitutes the entire agreement between you and us with respect to our Services, and supersedes any other agreements or understandings (oral or written). We can amend this Agreement and any additional terms by notifying you of the changes (for example, by emailing you, or by posting an amendment notice in your neighborhood’s news feed). If you keep using Crowd Security after the amendment is effective, you accept and are bound by the new terms; if you disagree with the new terms, you should stop using Crowd Security and delete your account.
14. No warranty.
CROWD SECURITY AND THE ASSOCIATED SOFTWARE AND SERVICES ARE PROVIDED “AS IS.” We do not promise that any aspect of our software or service will work properly or continuously. We may add, change, or discontinue product features; if you are dissatisfied, your only remedy is to stop using Crowd Security or the affected feature. Some jurisdictions do not allow warranty exclusions, so they may not apply to you.
If someone brings a claim against Crowd Security (whether against the company or any of its employees, directors, or officers) based on a harm you caused, you agree to reimburse us for any costs we incur in defending against that claim, including reasonable attorneys’ fees as well as damages.
16. Liability Limits.
WE AND OUR SUPPLIERS SHALL NOT BE LIABLE FOR ANY LOST PROFITS OR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH CROWD SECURITY, INCLUDING THE CROWD SECURITY SERVICES, OUR SOFTWARE, YOUR USE OF CROWD SECURITY OR ANY CROWD SECURITY SERVICE, OR THIS AGREEMENT. IN NO EVENT SHALL CROWD SECURITY OR OUR SUPPLIERS BE LIABLE TO YOU FOR MORE THAN $100. Some jurisdictions do not allow damages exclusions, so such exclusions may not apply to you.
This agreement does not create any agency, partnership, joint venture, joint controllership, employment or franchise relationship. To the extent allowed by applicable law, the English version of this Agreement is binding and other translations are for convenience only. If any part or parts of this Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect. Our failure to act in a particular circumstance does not waive our right to act with respect to that or other circumstances. We shall be excused for any problem due to a circumstance beyond our reasonable control. You represent and warrant that you are not located in a country that is (i) subject to a U.S., Irish, or EU Government embargo or has been designated by the U.S. Government as a “terrorist supporting” country or (ii) listed on any U.S., Irish, or EU Government list of prohibited or restricted parties.
18. Jurisdiction-specific disclosures.
If you live in Canada, this section applies to you.
18.1.1. Provision of Services and control of information.
18.1.2. Jurisdiction and governing law.
If you are a member or visitor based in Canada, then Canadian law may apply to this Agreement and Canadian courts may have jurisdiction to hear disputes arising in relation to this Agreement and may invoke certain local laws against Crowd Security.
When you use Crowd Security, there are expectations for how you must respect and protect the privacy of other members. These expectations are spelled out in our Member Agreement. Please read it. Violating these rules or other aspects of the Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from Crowd Security.
1. What is Crowd Security?
Crowd Security is the neighborhood hub for trusted connections and the exchange of helpful information related to neighborhood criminal activities; we hope that neighbors in Canada will use Crowd Security to build stronger and safer neighborhoods.
2. Who provides the Services and controls my information?
We use “Crowd Security” here to refer to our Services and we also use “Crowd Security”, “we”, “us”, and “our” to refer to the relevant Crowd Security companies described in this section.
The Services are operated and provided to you by Crowd Security Inc., [address]. The services are currently only available to Canadian residents.
3. What information is collected?
When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide. Some information is required in order to use Crowd Security and for us to provide the Services. We use this information for the purposes described further below.
Note that not all Crowd Security account types and features are available in all locations, so some of the examples below may not apply where you live.
3.1. From you, or with your permission.
We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source. Here are some examples of these instances:
- Contact details.
- When you sign up for Crowd Security, you provide your name, address, phone number, profile photo, email address, and similar information.
- If you want to join Crowd Security or to use a service on Crowd Security that is yet to be introduced to your neighborhood, but we don’t yet have service for your neighborhood, you can choose to give us your contact information and ask us to notify you when we do.
- If you contact support, you are providing us with your contact information and a description of the issue so we can respond.
- Network details. If you decide to invite new members to join Crowd Security, you can choose to share their residential or email address with us, or share your contacts with us, so we can send an invitation and follow-up reminders to potential new members on your behalf.
- Social data. If you use Facebook or other 3rd party software authentication service to log in to Crowd Security (or later connect your Facebook account or other 3rd party software accounts to your Crowd Security account) you authorize Facebook or other 3rd party software provider to share your personal information with us, including your name and email address.
- Posts, interests, and recommendations.
- If you want to help your neighbors and Crowd Security get to know you better, you may share information about yourself in your profile, including your interests, skills, or even what you love about your neighborhood.
- If you want to communicate with your neighbors and share Content (as defined in our Member Agreement), you might post something on Crowd Security.
- If you want to allow us to show you where you are on your neighborhood map, tag your posts, photos and events by location, or verify your address (where available), you can enable sharing this in your settings.
- Payment information. If you make a payment either to or through Crowd Security, you are providing our trusted third party payment processors with certain payment information in order to complete the transaction.
- Survey data. If you take part in surveys or other general research we undertake, you may provide information in response.
3.2. From your browser and device.
Like nearly every other online service, we automatically collect technical information when you visit or use Crowd Security or read a message from us. We collect information from your browser, computer, or mobile device. This provides us with technical information when you use Crowd Security as a visitor or a member, including:
- Device data, which tells about the device you’re using, such as what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.
- Log data, which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app version you used (and its settings), the URLs you come from and go to, your IP address and protocol, and how you used Crowd Security (for example, which links you clicked on).
3.3. From third parties and public sources.
We may collect information from third parties, service providers, partners, and publicly-available sources, such as:
- Advertisers that provide us with information about their users or customers to help us personalize advertising or measure the performance of their advertisements.
- Public sources such as census data, street addresses, property lot maps, and postal address change information, which provide us with information that helps us understand our members and potential areas for expansion.
4. How is my information used?
We use the information we have to help us provide, operate, improve, understand, customize, support, and market our Services. We may also use the information we have for other purposes where permitted by law.
4.1. Establishing and developing neighborhoods.
We use information to identify and invite potential new members to Crowd Security, and to set up new Crowd Security neighborhoods. For example, we use information to identify new members and, if you ask us to, send invitations and reminders on your behalf, send direct mail invitations, invite your Facebook friends, or notify you when we start offering the Services to your neighborhood.
4.2. Setting you up on Crowd Security.
In order to enable us to operate and provide the Services, we use certain information to get you started on Crowd Security:
- Once you register, your personal information is used to populate your profile.
4.3. Provide and improve the Services.
We use both manual and automated systems to analyze and use your Content (as defined in the Member Agreement) and other information:
- To operate Crowd Security, create neighborhoods, invite neighbors, and improve our products and features.
- To help you publish Content and view and respond to Content from other members.
- To test and evaluate potential new products and features on Crowd Security.
- To diagnose and resolve problems, analyze trends, and monitor usage and resource needs.
- To accept payments, through our trusted third party payment processors.
We use your information to provide and improve advertisements and other commercial offerings both on and off the Services:
- To measure whether an advertisement was interesting to members.
- To measure whether an advertisement was effective for the advertiser.
- To help personalize advertisements based on what we think will be of interest to you.
- To provide and measure the effectiveness of personalized advertising.
- To improve the personalization of advertisements.
- We may customize advertising offers you see on Crowd Security based on information from our advertisers or vendors, on the demographics of your neighborhood, or on your actions on Crowd Security.
You can change how you want to share your information through the Crowd Security settings, and deactivating or deleting your Crowd Security account.
6. Is my information shared with third parties?
We share information with service providers, partners, and other third parties where it is necessary to perform the Member Agreement, to provide the Services, or for any other purposes described in this Policy.
6.1. Content shared within the Crowd Security community.
Crowd Security is a platform for neighbors to share helpful information with each other. To that end, we make the Content you post on Crowd Security, such as posts, replies, recommendations, messages, and your profile information, visible to other Crowd Security members based on the preferences in your settings, the preferences on the Content you provide, and as described in this Policy.
6.2. Publicly-available content.
In limited circumstances (for example, to highlight popular neighborhood resources or topics on the neighborhood’s home page), we may make short snippets of Content (as defined in the Member Agreement) available, without your name or other identifying information, to the public (meaning non-members and search engines).
6.3. Account verification.
We may share your personal information with our verification partners, such as telecommunications providers (if there’s a need to verify your account telephone number or other information).
6.4. Legal and safety reasons.
We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to: (a) respond, based on applicable law, to a legal request (e.g. a subpoena, a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our or others’ rights, property, or safety; (d) enforce our Member Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including you and members of the general public. For example, we may share your personal information with disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.
If you click on or reply to an advertisement or other offer, we may share your reply with the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the advertisement. We may also pre-populate replies to ads you click on with your contact details, but those details are not shared with the advertiser without your consent.
6.6. Third party partners.
Crowd Security may partner with third party companies to offer members the ability to provide a range of different services, such as home security systems. These offers may be integrated into Crowd Security, or Crowd Security may contain links to other websites or apps featuring the offers. In order to tailor these offers to you, we may share limited information with such third parties, such as your neighborhood or postal code. When you engage with one of these offers, you may share additional information directly with the third party partner. If you engage with third party partners through Crowd Security, the third parties may share with us certain information about you to allow us to coordinate, assess, and improve the services provided to you. This may include information about a booking you make with the third party, including type of service, name and address of provider, and the time of booking. These third parties have their own privacy policies, which will apply to your activity if you click on or interact with their offers featured on Crowd Security or other websites or apps.
6.7. Service providers.
We may also share your personal information with service providers and/or data processors to help us operate, provide, improve, understand, customize, support, and market our Services. These service providers are contractually required to use it only to provide their service to us, and are contractually prohibited from using it for their own purposes. For example, we use a company to help test and analyze the performance of our website and mobile applications. We may also use trusted third party payment processors to accept payments for certain services made available on Crowd Security.
6.8. Business re-organization.
We may need to share your personal information with the relevant participants in transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, restructuring, reorganization, or sale or other disposition of some or all of the assets of, or equity interests in, Crowd Security or our affiliates.
6.9. Aggregated information.
We share some aggregated information about our neighborhoods with government agency members and other organizational members, such as statistics about neighborhood activity and size. Because of the special role played by government agency accounts, we may provide agency accounts with limited identifying personal information (first name and last initial) for neighborhood Leads, so that the agency can communicate directly with them.
We may also share aggregated or de-identified information with companies we do business with, including our advertisers and partners as well as government agency members or other organizational members.
7. How long is my information kept?
We retain your information in our server logs, our databases, and our records for as long as necessary to provide the Services. We may need to retain some of your information for a longer period, such as in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Member Agreement. If you decide not to verify your account and would like us to delete the information you provided, contact us.
8. How is my information protected?
8.1. Account security.
Crowd Security uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.
8.2. Other services and websites.
In using Crowd Security, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube, or if an advertiser provides a link to a contest or sweepstakes). These third parties have their own privacy policies, which will apply to any personal information they collect. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
9. Amendments to this Policy.
We may make changes to this Policy from time to time, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you or by posting a notice in your neighborhood feed.
10. Contact us.
Contact us at Crowd Security Canada Ltd, Address. Email: privacy@Crowdsecurity.ca.
11. Jurisdiction-specific disclosures.
11.1.1. On what legal basis do you collect my information?
To the extent required by applicable law, we will collect your personal information with your consent where required and in accordance with our legitimate need to provide you our Services.
11.1.1. What are my rights?
You benefit from a number of rights in relation to your information that we process. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.
In certain cases, such as for access to, rectification or deletion of your information, please be sure to read the options you have under the “What are My Choices” section above.
If you are unable to obtain the desired information by logging into your Crowd Security account, or if you are not currently a Crowd Security member, email us at personal-info@Crowdsecurity.ca to request a copy of your Crowd Security information. If requested and required to do so by applicable law, we will provide your information in an easily accessible format and assist in transferring some of this information to third parties as you request.
188.8.131.52 Rectify, restrict, delete.
You can access, rectify, and delete your Crowd Security information by logging into your Crowd Security account. If you cannot do this or you do not have a Crowd Security account, please contact us and we will rectify, restrict, or delete your information if requested and if required to do so by applicable law.
If we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing (including if we are permitted to continue processing under applicable law) or where it is needed for legal reasons. Where we use your data for direct marketing, you can always object by using the unsubscribe link in such communications, changing your email account settings or, if you do not have an account, by contacting us.
184.108.40.206. Revoke consent.
Where consent is required for processing under applicable law, you may have the right to withdraw your consent to the processing of your information at any time. If you withdraw your consent to the use of your information for the purposes set out in this Policy, you may not have access to all (or any) of our Services and we might not be able to provide you all (or any) of the Services under this Policy and our Member Agreement. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so, or if your withdrawal of consent was limited to certain processing activities.
Please contact us and provide us with as much detail as possible about your complaint. We take all privacy complaints seriously and will assess any complaint with the aim of resolving it in a timely and efficient manner. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Privacy Commission of Canada.
11.1.2. Where is my information stored?
Your information is stored in Canada.
Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.
Our mission is to be the neighborhood hub for trusted connections and the exchange of helpful information.
We want all neighbors to feel welcome, safe, and respected when using Crowd Security. For that reason, we’ve developed a set of Community Guidelines describing what behaviors are – and are not – allowed on Crowd Security. The crux of our Guidelines can be boiled down to one simple statement: Everyone here is your neighbor. Please treat each other with respect.
We rely on you, the neighbors who make up the Crowd Security community, to report content that violates these Guidelines. Violating the Community Guidelines has consequences, which may include removal of content, suspension of posting privileges, or even a permanent ban from Crowd Security. Because of the diversity of people in any neighborhood, please keep in mind that while something may be disagreeable to you, it may not violate our Community Guidelines.
Learn more about Crowd Security’s moderation systems for enforcing the Community Guidelines.
Be helpful, not hurtful
The heart and soul of Crowd Security are helpful conversations that happen between neighbors. When conversations turn disagreeable, everyone on Crowd Security suffers. Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others.
Don’t use Crowd Security as a soapbox
Crowd Security is a communication platform that allows neighbors to share information to protect our communities. Non-relevant content or over posting will inevitably rub one’s neighbors the wrong way. We rely on our members to report those inappropriate postings.
Keep it clean and legal
Keep all content and activity family-friendly and legal, and adhere to our rules about regulated goods and services.
In this policy we use the term “cookies” to refer to cookies and other similar technologies in electronic communications.
What is a cookie?
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.
Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.
What types of cookies do we use?
First-Party and Third-Party Cookies
We use both first-party and third-party cookies on our website.
First-party cookies are cookies issued from the crowdsecurity.ca domain that are generally used to identify language and location preferences or render basic site functionality.
Third-party cookies belong to and are managed by other parties. These cookies may be required to render certain forms, such as to allow for some advertising outside of the Crowd Security website.
Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.
Persistent cookies are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behavior to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.
How are cookies used for advertising purposes?
Cookies and ad technology such as web beacons, pixels, and anonymous ad network tags help us serve relevant ads to you more effectively. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site.
How are third party cookies used?
How do I reject and delete cookies?